1. Who we are

University Pro Home Services ("we", "us", or "our") operates a home services business serving Lethbridge and Calgary, Alberta. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or request our services.

Contact: universityprowindowcleaning@gmail.com · (825) 609-4790

2. Information we collect

When you request a quote or book a service, we may collect:

• Full name
• Email address
• Phone number
• Service address
• Photos you upload to describe your service request
• Service preferences and notes you provide

3. How we use your information

We use your information solely to:

• Respond to your quote or service request
• Schedule and confirm appointments
• Send service reminders and follow-ups
• Improve our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us.

5. Your rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent and request deletion of your data

To exercise any of these rights, email us at universityprowindowcleaning@gmail.com.

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

7. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

8. Contact us

If you have any questions about this Privacy Policy, please contact us: